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DO YOU HAVE A SPECIAL PIECE OF JEWELLERY AT HOME OR AN HEIRLOOM THAT IS NOT WORN?
GIVE THEM A NEW LIFE AND A NEW SOUL WITH THE HELP OF ANNA.
GET INSPIRED BY OUR HAUTE JEWELLERY PIECES! - (open)About ANNA
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Shipping and Payment

Christmas orders
All orders placed via the webshop or telesales between 29th of November 2019 and 19th of December 2019 will be shipped free of charge* to all EU countries** and enjoy an extended return period until 7th of January 2020.
Orders of standard products without customization which are received up to and including 19th of December 2019 will be shipped by 20th of December 2019 at the latest. Orders received after this date will be shipped from 23rd of December 2019 onwards. We cannot guarantee the shipping time from delivery to our shipping partner.
When ordering personalized products (My Design, engravings) please note the stated production times, which lead to a longer delivery time.
Production times for personalized products:
Design your Bracelet, Design your Necklace, Collect your Pendants: approx. 3 - 4 days****
Design your Ring, Design your Bangle, engraving of cufflinks: approx. 4 - 5 days****
Special productions: 4 - 6 weeks****
* via standard shipping
** Shipping costs may apply to non-EU countries and express shipping
*** except products excluded from returns - see Returns
**** Production times may vary depending on order volume
Austria |
EU |
Switzerland |
|
free shipping | for orders starting from EUR 100,00* | for orders starting from EUR 150,00* (only Standard Shipping) |
for orders starting from EUR 200,00* (only Standard Shipping) |
shipping methods | Standard Shipping | Standard Shipping Expressv Shipping |
Standard Shipping Expressv Shipping |
shipping rate | EUR 4,00 | weight-based (see cart) | weight-based (see cart) |
shipping time |
within 1-2 workdays* |
Standard: 2-3 workdays** Express: 1-2 workdays* |
Standard: 2-3 workdays** Express: 1-2 workdays* |
* price exclusive of VAT
**after completion of production
find additional information here:
Shipping within Austria
Free shipping for orders starting from 100 EUR
Shipping methods: Standard Shipping
Shipping rate: 4.00 EUR
Shipping with DPD PAKET INLAND
Shipping time: Delivery within 1-2 workdays. Your order/shipping number will be sent to you automatically by e-mail or text message. Order is trackable at http://www.dpd.at/paketsuche.html ; under „ input order/shipping number“.
Shipping within the EU
Free shipping for orders starting from 150 EUR (only Fedex International Economy)
Shipping methods: Standard shipping (Fedex International Economy)
Express Shipping (Fedex International Priority)
Shipping time: The approximate shipping time can be determined at the shopping cart under „shipping costs (approximate)“ after inputting to which country and zip code.
-Standard shipping (Fedex International Economy): Delivery within 2-3 workdays after completion of production. Shipment trackable at https://www.fedex.com/fedextrack/; under „input order/shipping number“.
-Express shipping (Fedex International Priority): Delivery within 1-2 workdays after completion of production. Shipment trackable at https://www.fedex.com/fedextrack/; under „input order/shipping number“.
ATTENTION: „Express“ only pertains to the shipment process, the production of personalized jewelry will NOT be expedited!
Shipping outside the EU
Customs and other fees for shipping outside the EU:
We ask for your understanding that for deliveries outside the EU import duties / import taxes / other fees may apply as soon as the parcel is delivered.
These fees and customs clearances must be paid by our customers or by the recipient. The sender has no control over these charges, which vary from one country to another. Please contact your local customs office for further information.
Shipping to Switzerland
Free shipping for orders starting from 200 EUR (only Fedex International Economy)
Shipping methods: Standard shipping (Fedex International Economy)
Express shipping (Fedex International Priority)
Shipping time: The approximate shipping time can be determined at the shopping cart under „shipping costs (approximate)“ after inputting to which country and zip code.
-Standard shipping (Fedex International Economy): Delivery within 2-3 workdays after completion of production. Shipment trackable at
https://www.fedex.com/fedextrack/, under „input order/shipping number“.
-Express shipping (Fedex International Priority): Delivery within 1-2 workdays after completion of production. Shipment trackable at
https://www.fedex.com/fedextrack/, under „input order/shipping number“.
ATTENTION: „Express“ only pertains to the shipment process, the production of personalized jewelry will NOT be expedited!
There are different shipping costs for the following countries, please send an email to [email protected] and we will gladly provide you with further information:
-Croatia
-Canada
-Great Britain
-Australia
Due to our partnership with FedEx, we unfortunately cannot ship to the following countries:
- Russia
Please be aware, that we can't take responsibilty for delivery complications on our delivery partners side.
Should you be unsatisfied with the delivered product(s) or should the product(s) not be according to your expectations, you can return the product by sending it to us within 14 days (§ 4 TOS - Right of Withdrawal).
Personalized products as well as adjusted products (e.i: engravings, personal size changes) unfortunately cannot be sent back (Exemptions to the right of withdrawal). Perfumes in the original unopened packaging are eligible for a refund. Should the cellophane not be on the packaging then the perfume is no longer eligible for a refund.
Note: The costs for a wristband change in the case of returns or exchange cannot be refunded (Exemptions to the right of withdrawal).
Note: Orders made online or via telephone can only be sent back via mail. Articles that are purchased in one of our stores can only be returned in store.
There may be allowances of extended return dates in the case of special and time-limited sales (e.i: extended return period for Christmas presents), this will be explicitly written on the website during the time of the specific sale and is only applicable in the given time frame.
Please return products in its original packaging when possible. In any case, we ask that you send the packet, under disclosure of the order number, to:
Anna Inspiring Jewellery
zHd Retourenabwicklung
Seilergasse 19
1010 Wien
The shipping costs for returns are to be covered by the customer. Unpaid shipments will not be accepted and consequently sent back to the customer. We will send you a credit accordingly upon passing inspection of the returned product as well as a refund to your credit card.
For product requests, questions concerning orders and shipments, as well as general information regarding our products, you can contact us at:
telephone: 00800 9366 2000
e-mail: [email protected]
our website: www.annaij.com
ABOUT ANNA
ANNA Inspiring Jewellery is made with a lot of love in the Viennese workshop. Highest quality and valuable materials occupy centre stage here. But there is something else that makes the pieces endlessly precious: messages of love, happiness, hope and strength that are expressed through the form of the jewellery or an engraving. And for all those who want even more happy feelings, ANNA Inspiring Jewellery also offers changing lifestyle products such as ANNA bags and a very own ANNA perfume.
